FAQ - frequently asked questions

The e-domizil service team is happy to personally answer any of your further questions. Our employees are on duty from monday to friday 09:00 until 22:00. Naturally, you can reach us via e-mail through vermieter@e-domizil.de around the clock.

Unfortunately, no! Otherwise we would need to constantly check every link in order to make certain that the reference is still current. As a result of the multitude of rental offers, we regret that this would entail high expenses.

e-domizil offers the potential tenant different search options in order to find the desired residence quickly.
1. Naturally, as is common, holiday-makers can search for a rental property according to a particularly desired region or place (if they know the name of the house or apartment they can also search in that manner).
2. However, they also have the option of searching for rental properties with quite particular features (for example a large living-room) or with special characteristics (like a calm location or a large garden).

First of all, go to our internet address at http://www.e-domizil.com. Then, to arrive directly at your rental offer, enter the name of your property in the "Search Window". (Naturally, feel free to use the other search methods in order convince yourself of just how easy it would be for interested individuals to find your property).

In the so-called "Object View" the potential tenant sees a listing of the features, availability, price and any discounts next to a photo and a short description of your residence.
The viewer can also find further interesting information about the area surrounding your holiday residence. You personally make the decision about how much information is to be found on your site. Furthermore, if an interested viewer likes your property, he can easily forward this information via e-mail to a friend or travel agent.
Since all information can be printed directly from the site, you'll now be able to avoid the costly printing and mailing expenses for individual brochures

Many rental managers have already had the painful experience of advertising their rental property in the internet without attracting much attention. e-domizil makes certain that your rental property is discovered on the internet: Some tenants visit the e-domizil site because of the constant updated information about particular holiday regions and find your rental property almost coincidentally.
Others visit the e-domizil's site because of advertisements that they have seen in magazines and newspapers, or because the internet site was recommended to them by friends or acquaintances. Furthermore, our press and public relations department makes certain that e-domizil is talked about!
Obviously, e-domizil can be found on other sites in the internet: Not only as banner advertisements but also with all common search engines. Our technicians make certain that the entries are constantly updated.
You see, we do everything to ensure that more and more potential tenants actually find and book your rental property!

We offer you an additional possibility to find individuals who are interested in your rental property and to maximise your bookings. Unlike most tourist information office catalogues, we don't limit description of your rental property to one picture and a few lines of text. With our service, you have the chance to describe your property as detailed as you want or as you feel is necessary. Moreover, with e-domizil there is no advertisement or printing deadlines. We make it possible for you to keep your presentation extremely up to date so that you can immediate draw attention to any changes, such as price alterations or the addition of a sauna.
Thanks to our intelligent and user-friendly input and maintenance module, you can add this information yourself when online. Please notice, however, that for legal reasons any new additions, except for changes in availability, which will be displayed immediately, have to be approved by the Webmaster prior to their appearance in the internet.
One particular advantage that has become apparent is the fact that your property is not only discovered on e-domizil by potential tenants because they are interested in a special region. Visitors to our internet site often discover a holiday residence by chance and the fall in love with it, although it may be located in a different region than the one originally preferred.

You are already aware of the advantages which the internet can provide you as a rental property manager. Nevertheless, perhaps you have also had the experience that despite the investment of a great deal of time, effort and possibly money in the design of your internet site, you have received little response or reaction. We can help to remove this discrepancy. We not only display your rental property in a high quality manner within an attractive environment, but also ensure that the attention of more and more individuals interested in holiday rentals is drawn to your residence. Because we exclusively concentrate on the marketing of holiday residences in the internet and, furthermore, since we comprehensively advertise our selection, the interest in e-domizil is constantly increasing. You profit directly from this increase in interest since: the more potential tenants visit our site, the better your chance of renting your property. e-domizil is obviously concerned with keeping your information as current as possible; a service, which you will certainly agree is hardly taken for granted! Furthermore, you have the possibility to personally make changes in your internet site. However, as previously mentioned, please take note that for legal reasons these changes must first be checked by the Webmaster prior to their appearance in the internet. In addition to the presentation of rental properties, we also offer a wide variety of interesting pieces of information about holiday residences for visitors to e-domizil's site. We are convinced that this division of tasks is advantageous for both parties. You take care of your home, and we find suitable tenants for you via the internet.

Of course, and as often and long as you desire. Provided, naturally, that you have not already rented your holiday residence for the dates you want to use it. In order to avoid a double booking, please update your vacancies online or inform us without delay the time period for which the property has been rented, or when you intend to use it yourself. No explanation is necessary.

e-domizil does not obligate you to exclusive advertisement! You can also offer your rental property anywhere, any time, and continue to rent it to your regular guests. However, similar to tourist information offices, in order to avoid double booking it is necessary to contact us as quickly as possible about any rentals. This way, e-domizil makes it possible for you to increase the occupancy of your rental property without risk. And the best thing is: you can continue to personally use your rental property at any time.

e-domizil presents your property without any fixed costs and risks on the Internet. We are that satisfied with our conception, that the creation of the Internet presence is for free as well. No fixed costs - no risk!
If you want to make use of the e-domizil service, you have to register on our website as a new landlord. Then you have to fill in the details of your property and upload some - as possible high-quality - pictures of your property in our online-form.
Only if we manage to mediate your property to a customer, we receive a commission of 19,5% of the travel price. You will certainly agree with us: This is a fair offer.
With this commission all attainments in connection with the booking are paid. Furthermore we see to it that you will receive the 80,5% of the travel price already one week before the start of the holiday. In addition to that, we offer many tips and hints for landlords to improve the utilisation of your holiday home.
You can decide, what price is adequate for your holiday home. e-domizil gives you plenty of rope, if respectively how you include the commission in the rental price. Due to your experiences, you know best, what interested customers are disposed to pay for your property.

Definitely. Only a successful combination of striking pictures and informative text ensures the individual is interested in your property. Once you have taken the 30 minutes time to create this text, just inform us of any changes in the future. In this way you'll be able to avoid complaints and continually keep the presentation of your rental property up to date.

The experienced managers and entrepreneurs that are behind the name e-domizil, are also active figures in public life. Therefore, newspapers, magazines and other media will be thoroughly informed about e-domizil's services. This will attract the attention of many interested potential tenants.

We want to emphasise the best qualities of your rental property and impart as much information about your holiday residence as precisely as possible to potential tenants. Therefore, take advantage of the opportunity to describe the special qualities of your holiday residence in the intended text areas and to present it visually with several pictures. The more attractively and comprehensively you present your rental property, the better the chances to rent it.

Not much: The best way is to enter the information online.
Therefore you have to click on "Landlord" on our navigation bar on our website. Afterwards you register at e-domizil as "New Landlord" and enter your data. If you click "New Property" you can fill in the details about your property in our online-form. If you have entered the adequate information and uploaded some picture files, the e-domizil team creates a high-quality and attractive Internet presence for free.
Consequently you as a property manager have the possibility to arrange and update your side yourself. Please note, that on legal grounds your inputs will only be displayed on the Internet after the release throug the webmaster.

The more detailed, exact and comprehensively the property is presented, the greater the chances of successfully renting. Above all, good pictures increase successful bookings.
In order to create the best possible presentation for your rental property, you should provide us with more than the completed online questionnaire, which only includes the basic necessary information and two photos, one of the outside and one of the inside of the residence. You should also include the following additional information:

1. Additional attractive illustrations (pictures, photos, or slides) of your home or apartment (interior and exterior views)
2. a detailed description of your rental property in the open text field
3. a copy of the ground plan
4. a detailed description of the surroundings (area and region),
5. a description how to find the property and
6. a contact person on site

It is important to us that your property will be both quickly and accurately advertised. After receipt of your detailed property information, it usually takes a week until your rental offer is online.

We handle the entire financial process for you. You don't need to worry about a thing. Promptly one week prior to the beginning of the holiday, we will transfer the rent to you.

You will be immediately informed either via e-mail or fax of any possible cancellations. In particularly urgent cases we will contact you by telephone. In the case of a cancellation of a binding booking, you will get a compensation of up to 75% of the rental price. The actual sum depends upon when the cancellation was made and the length of time prior to the agreed start date of the reservation. Assuming, naturally, that in the meantime you haven't found another tenant to occupy your property for this date. In any case, e-domizil will make an effort to find a substitute tenant. Therefore, we take on a large part of your risk.

We not only take care of the entire booking process but also handle all questions. All you are required to do is hand over the key and pick it up again on the day of the tenant's departure.

Provided you have given us your e-mail address, you will receive a booking notice after every binding rental. This will inform you about the number of guests, the dates of the stay, and any possible special requests.
Moreover, if you have internet access at your disposal, then you can personally check the current booking situation at any time.

If you have access to the internet, you can easily change any information about your property via the navigation points "Rental Property Manager" and "Property Management" on our web site. After you have registered yourself with your initials and password, our user-controlled input interface makes it especially easy for you to carry out any changes you may wish.
Furthermore, you can call, fax or e-mail our service team and inform them of any desired information updates you want to make.

Most holiday rental tenants arrive using their private cars. To ensure you find your residence more easily, you will receive a detailed route description with your travel documentation.

At some locations it is possible to rent various types of sporting equipment and other products.

If baby beds are available, this will be displayed in the "detailed view" of the holiday residence. Otherwise, please bring along any necessary travel beds.

We do everything we can to ensure your holiday is as comfortable as possible. Nevertheless, in some cases unexpected problems can arise. If this occurs, please inform us immediately so that we can assist you within the framework of our responsibilities. Our service team is available from monday to friday, 09:00 until 22:00 at 0800 33 66 4945.

Please take into account that the given distances and sizes are approximations.

Different countries, different customs. That's why, it is especially exciting to experience new ingredients and new cooking methods on holiday. Typical regional spices lend a particularly interesting taste to meals. In southern countries, beverages are often served very cool. Give you and your body a little time to get accustomed to the new eating habits. Furthermore, keep in mind that alcohol has a stronger effect on the body at higher temperatures.

If, when, and which house pets are allowed can be found in the section of the property description.

You can find out if your holiday residence has heating and/or air conditioning in the property description. Normally, we request that our rental property managers set the temperature in the rental unit at a comfortable level prior to handing over of key. If, for some reason, this is not possible, we ask for your understanding.

It is advised not to leave non-refrigerated food waste/leftovers out because of ants and other insects. As a precaution, take mosquito and/or ant repellent with you on your holiday, especially if travelling to southern countries.

In order to ensure that the holiday rental tenants take care of and respect their home and its facilities, some rental property managers require a security deposit. e-domizil lets the rental property managers decide if they require a security deposit and if so, how much. This is to be delivered when handing over of the key on location. If the house is returned in a suitable condition at the end of your holiday, the full amount of the deposit will be returned (minus any possible additional utility costs or telephone charges). However, if the condition is unsatisfactory, the rental property manager has the right to withhold a portion of the deposit. You can find further information about the deposit amount in the property description or the terms and conditions of the respective tour operator.

Life in southern countries often unfolds in the street during the cool evening hours. Therefore, we would like to emphasise that noise pollution can occur in some cases even if the holiday residence is described as being calm and quiet. We ask for your understanding.

If you are only able to plan your holiday at the last minute for business or other reasons, you have the option of using our last minute booking system. All the rental properties listed here are still available and can be acquired at a particularly reasonable price just before the start of the holiday.

In southern countries, refuse is usually picked up every morning for hygiene reasons. We ask you to be patient in case this leads to any short-term disturbances.

Utilities will be calculated individually. The additional services not included in the price of the holiday can be viewed in the rental property description. The utilities (depending upon the amount of use) are to be paid on location in the currency of that country, with the return of the key to the rental property manager.

Prior to departure, the holiday rental tenant is responsible for cleaning the property thoroughly. In some cases, it is possible to pay the local representative to carry out this duty. The impending costs depend upon the regional price for such a service and the size of the house. You can find out if cleaning at the end of your stay is already included in the price by checking the information regarding the property. Please leave your holiday home exactly as you would like to have found it when you arrived. The next tenant will be grateful.

You will naturally receive your property in a clean condition. If you find on your arrival that your holiday residence has not been properly cleaned, please inform the local representative immediately after you have received the key.

Your holiday residence will not be cleaned during your stay. If you would like to organise for it to be cleaned during your holiday, please ask your local representative if and when this is possible. If a daily cleaning service is available, any information on this subject will be found in the rental property description.

Immediately following the payment of the remainder as stipulated in the contract you will receive all travel documents. These include information about the holiday home, a voucher as well as a detailed route description. Furthermore, you can always find information on our internet site at http://www.e-domizil.com.

With the travel documents you will receive your voucher from e-domizil. Please show this voucher to the local representative. The information on how to contact the local representative will be included in the travel documents. After you have handed the voucher to the respective partner, he will hand over the key and, if necessary, inform you of any special features.

After you have effected your down payment, e-domizil will send you a trust letter together with your invoice. In case of bookings, in which e-domizil is acting as travel mediator, the respective tour operator will send you a trust letter, if he is obliged to do so by the legal guidelines of his country. The trust letter certifies that you are insured against the insolvency of the tour operator. Furthermore, you have the possibility to effect additional insurances. You will find further details on our homepage under the navigation button "travel shop" in the section "travel insurance".

If you have already acquired a suitable mains adapter for the destination country prior to the start of your holiday, you can use the electronic equipment (razor, etc. ) that you have brought along. Because the electricity supply in southern countries often has a limited capacity, take care not to use too many of your household electronics at the same time. If a power cut does occur, please inform your local representative.

At high temperatures or if frequently used, swimming pool should be cleaned and chlorinated more often than normal. Take care that after cleaning the swimming pool, your children do not dive in with their eyes open. Sensitive eyes can be protected through the use of swimming goggles or a diving mask.

In the "object description" section you can find out if a house is equipped with a telephone connection. Nevertheless, we recommend that you take your mobile phone with you even if the house has a telephone. As a rule, mobile phones function throughout Europe. Keep in mind, however, that even the reception of international calls entails so-called "roaming" charges.

Normally, the transfer from the airport to your holiday residence is not included in the price of the holiday. If such a service is offered by the rental property manager, this will be displayed.

We recommend that you only drink tap water in southern countries after it has been boiled.

You can usually enter your holiday home or flat on the day of your arrival after 16:00. You will be informed when and where you can pick up the key in your detailed travel documents. If you arrive late, please contact your local representative as soon as possible. Please plan your departure in such a manner that you will be able to leave your holiday residence no later than 10:00. However, special check-out arrangements can be made through an agreement with the local representative.

Because tap water often has a high calcium content and/or is mixed with chlorine, you should definitely use a de-calcification product when cleaning your dishes. Furthermore, please keep in mind that the water table in southern countries can be quite low in the summer. We ask for your understanding in the unlikely event of water rationing.

Through the detailed description of our holiday rental properties, you can find out what type of sleeping options and additional beds will be at your disposal. Please ask at our servicecenter if in some cases it is possible to acquire a baby bed. There will be a special notice if a further charge is required for additional occupants.